Effective Aug 20, 2026 · Last updated Aug 20, 2026
These terms of use are the agreement between you and MTRX Studio for two specific things: browsing this website, and holding an account in our client portal. They are written to be read, not to be survived.
They are deliberately narrow. They do not commit you to a project, they do not commit you to a payment, and they are not the contract for any website we build for you. That contract is separate, and section 04 explains exactly how and when it comes into existence.
How we handle personal information is covered by our privacy policy, which forms part of these terms.
MTRX Studio (“MTRX Studio”, “we”, “us”, “our”) is a web design and development studio based in Toronto, Ontario, Canada, operating at mtrxstudio.ca and internal.mtrxstudio.ca.
“You” means the person using the site or holding an account. Where you are acting for a business, “you” means that business, and you confirm you are authorized to accept these terms on its behalf. Questions go to team@mtrxstudio.ca.
You can create a portal account yourself through our signup form, or we can invite you to one. Either way the same rules apply:
You can close your account at any time by asking us. We may suspend or close an account that is being used to break these terms, to abuse the service, or in a way that puts our systems or other clients at risk — and we will tell you why unless we are legally prevented from doing so.
This is the most important section on the page, so it is stated plainly: creating an account does not buy anything, does not order anything, and does not authorize any charge. Nothing on our signup form is an offer you can accept into a binding project.
When you choose a package and add-ons during signup, you are telling us what you are interested in so we can prepare for our first conversation. That selection is an expression of interest. It is not an order, it does not lock in a price, and it does not oblige either of us to proceed.
A binding project agreement is formed only when all of the following have happened:
Until that third step is complete, either of us can walk away with nothing owed. Once it is complete, the accepted scope and these terms together govern the project — and if the two ever conflict, the accepted scope wins.
We publish no prices on this website. Any figure you see elsewhere is indicative until it appears in a written scope addressed to you.
These terms apply to every project agreement formed under section 04, unless your written scope says otherwise.
If you choose to save a payment method in the portal, it is stored by Stripe, not by us — we never see or hold your full card number. We will only charge a saved card for invoices and retainer subscriptions you have already agreed to, and we tell you the amount before it is charged. You can remove a saved card from the portal at any time.
You can stop a project at any time. What you owe depends on how far along we are.
On cancellation we hand over the work you have paid for, and we will help you move your domain and content somewhere else. We do not hold finished, paid-for work hostage.
Nothing in this section limits any rights you have under applicable consumer protection legislation.
Projects stall on content far more often than on code, so this matters more than it looks:
You keep ownership of everything you send us. You give us permission to use it for the purpose of building, hosting, and supporting your project, and you confirm it does not infringe anyone else's rights or break any law. If a claim arises out of material you supplied, that one is on you.
When your final invoice is paid, ownership of your finished website transfers to you. Specifically:
| What | Who owns it | Notes |
|---|---|---|
| Your content | You | Copy, images, logos, brand assets, and anything else you supplied — yours before, during, and after. |
| Your finished site | You, on full payment | The page designs, layouts, and site-specific code we wrote for your project. |
| Your domain | You | Registered in your name wherever possible. If we hold it for you, we transfer it on request. |
| Our toolkit | MTRX Studio | The shared component library, build configuration, and CMS platform that sit underneath every site we build. |
That last row is the only real caveat, and it is worth understanding. Your site is built on top of tooling we developed before your project and reuse across all of our work. We are not able to sign that tooling over to any one client. Instead, on full payment you get a perpetual, worldwide, royalty-free licence to keep using it as part of your site, for as long as you like — including if you take the site to another developer.
Until your final invoice is paid, we retain ownership of the work in progress. We may show completed work in our portfolio, in case studies, and in marketing — tell us in writing if you would rather we did not, and we will leave you out.
Use of this website and the portal is subject to some obvious limits. Do not:
Delivering your project means relying on other companies — hosting, email delivery, payment processing, domain registration, and any third-party tools your scope includes. We choose them carefully, but we do not control them.
Their terms and privacy practices apply to you alongside ours. Our privacy policy lists the providers that handle personal information and where they process it. We are not responsible for outages, price changes, or policy changes made by a third-party provider, though we will always help you work around them.
Links from this website to other sites are provided for convenience. We do not endorse or take responsibility for what is on them.
We work hard to keep this website and the portal running, but we do not promise uninterrupted availability. Both may be unavailable during maintenance, during a provider outage, or for reasons outside our control, and we may change or discontinue features over time.
Support levels, response times, and what is included each month are set out in your retainer plan if you have one. Without a retainer, support is available on request and quoted separately. We are not a 24/7 emergency service, and nothing here is a service level guarantee unless your written scope says so in those words.
We commit to performing our services with reasonable skill and care, in a professional manner, consistent with what a competent studio in our field would do.
Beyond that commitment, and to the extent the law allows, this website, the portal, and our deliverables are provided “as is”. We do not warrant that they will be error-free or uninterrupted, that they will produce any particular business result — traffic, rankings, leads, or revenue — or that they will be compatible with every browser, device, or third-party tool, past or future.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, this section applies to you only as far as the law permits, and your statutory rights are unaffected.
To the fullest extent permitted by law, neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunity — even if we were told those losses were possible.
Our total liability arising out of or relating to these terms or any project is limited to the amount you actually paid us in the 12 months before the event giving rise to the claim. Where you have paid us nothing, our total liability is limited to CAD $100.
These limits do not apply to liability that cannot be limited by law — including fraud, fraudulent misrepresentation, personal injury or death caused by negligence, or any right you have under applicable consumer protection legislation.
You agree to cover our reasonable losses, damages, and legal costs arising from a third-party claim caused by content or materials you supplied to us, by your use of the site or portal in breach of these terms, or by your breach of the law. We will tell you promptly about any such claim, let you take charge of defending it, and cooperate with you in doing so.
These terms apply for as long as you use the site or hold an account. You can end them by closing your account; we can end them if you materially breach them and do not fix it within 14 days of us asking.
Ending these terms does not by itself cancel a project agreement already in progress — cancellation of a project is governed by section 06. The sections that are meant to outlive the relationship do: ownership, payment for work already done, warranty limits, liability limits, indemnity, and governing law.
We may update these terms as our services change or the law does. The “last updated” date at the top always reflects the current version.
If a change materially affects your rights, we will give you reasonable notice by email or in the portal before it takes effect. Continuing to use the site or portal after that means you accept the new version; if you do not, close your account. Changes never apply retroactively to a project agreement already formed — that one keeps the terms in force when you accepted it.
These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there, without regard to conflict of laws rules. The courts of Ontario have jurisdiction over any dispute, and both of us submit to them.
If you are a consumer resident in another province, this does not remove your right to bring a claim in your own province where the law of that province gives it to you.
Before starting a formal proceeding, both of us agree to try to resolve the dispute directly — write to the other side, describe the problem, and give it 30 days. Most things end here.
Questions about these terms, notices under them, or anything else legal go to team@mtrxstudio.ca.
MTRX Studio · Toronto, Ontario, Canada